Mayento aims to provide a simple and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and tracked after purchase.
Order Processing
Orders are generally prepared within 1–2 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and U.S. public holidays. Orders placed on weekends or holidays will normally begin processing on the next business day.
Processing times are estimates and may occasionally be extended during periods of unusually high order volume or other circumstances beyond our reasonable control.
Estimated Delivery Time
After an order has been dispatched, standard delivery typically takes approximately 4–6 business days.
The estimated overall timeframe, including order processing and carrier transit, is generally 5–8 business days.
Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, holidays, incorrect address information, or other circumstances outside our control.
Shipping Rates
Available shipping methods and applicable shipping charges will be displayed during checkout before payment is completed.
Shipping costs may vary depending on the destination, order size, selected delivery method, and other applicable factors.
If your order qualifies for a free shipping offer, the applicable option and any requirements will be shown during checkout.
Shipping Address
Please make sure your shipping information is complete and accurate before submitting your order.
Mayento is not responsible for delays, returned packages, or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will try to make corrections before the order is shipped, but address changes cannot be guaranteed after processing or dispatch.
Order Tracking
When tracking information is available, a shipping confirmation will be sent to the email address provided with your order.
Please allow up to 24–48 hours after shipment for tracking information to become active in the carrier's system.
Tracking updates may occasionally take longer to appear while a package is being transferred between carrier facilities.
Delayed or Missing Packages
If your package is delayed, please check the tracking information for the latest carrier update.
If a package is marked as delivered but cannot be located, we recommend checking around the delivery location and contacting the carrier when appropriate.
If your package remains missing or you need additional assistance, please contact support@mayento.shop with your order number and shipping details so we can help review the situation.
Damaged Packages
If your order arrives visibly damaged, please take photographs of the package and affected items when possible and contact us promptly.
We will review the information provided and work with you to determine an appropriate resolution.
Delivery Restrictions
We currently focus on shipping orders within the United States. Available destinations and shipping methods will be confirmed during checkout.
Some products may have specific shipping restrictions based on their size, contents, destination, or applicable regulations.
Changes to This Shipping Policy
Mayento may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, services, or applicable requirements.
Any revised version will be posted on this page with the applicable update date.
Contact Us
For questions about shipping, delivery status, tracking, or an existing order, please contact us:
Mayento
Email: support@mayento.shop
Phone: +1 (971) 573-7695
Address: 859 Hardee Rd, Enfield, NC 27823, United States.