FAQ

What products does Mayento sell?

Mayento is a general online store offering products across multiple categories. Our selection may include items for the home, lifestyle, everyday use, and other interests. Product availability and categories may change over time.

How can I place an order?

Browse our products, select the item and quantity you want, add it to your shopping cart, and proceed to checkout. Enter your shipping and payment information, review your order details, and submit your purchase.

What payment methods do you accept?

Available payment methods are displayed during checkout. Depending on your location and payment provider, you may be able to pay using major credit or debit cards and other available payment options.

What currency are prices shown in?

Unless otherwise stated, prices on our website are displayed in U.S. Dollars (USD).

How long does order processing take?

Most orders are prepared within 1–2 business days after payment has been successfully confirmed. Orders are generally processed Monday through Friday, excluding weekends and U.S. public holidays.

How long does delivery take?

After an order has been shipped, standard delivery generally takes approximately 4–6 business days.

Including processing and shipping, the typical overall delivery timeframe is approximately 5–8 business days. Delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, or other circumstances.

Will I receive tracking information?

Yes. When tracking information is available, we will send shipment details to the email address provided with your order. Please allow approximately 24–48 hours for tracking information to become active after shipment.

Can I change my shipping address after ordering?

If you notice an address error, contact us as soon as possible at support@mayento.shop. We will try to update the information before the order is shipped, but changes cannot be guaranteed after processing or dispatch.

Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order. We will make reasonable efforts to cancel orders before they enter fulfillment or are shipped. Once an order has been dispatched, cancellation may no longer be possible.

What is your return period?

Eligible products may generally be returned within 30 days of delivery. Items must meet the applicable return requirements, and you should contact us before sending anything back.

How do I request a return?

Email support@mayento.shop with your order number and the reason for your return. We will review your request and provide return instructions if the item qualifies.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible if you receive a damaged, defective, incomplete, or incorrect item. Include your order number and, when appropriate, photographs showing the issue so we can review the situation and determine an appropriate solution.

When will I receive my refund?

Once an approved return has been received and reviewed, an approved refund is generally processed within 10 business days. Refunds are normally sent to the original payment method. Your bank or payment provider may require additional time to post the funds.

Can I exchange an item?

If you need a different product, size, color, or variation, the usual process is to return the eligible item and place a new order. Replacement availability is not guaranteed.