Refund Policy

Mayento wants you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order. Please contact us before sending any item back so that we can provide the appropriate return instructions.

Return Eligibility

To qualify for a return, the item should generally:

Be in the same condition as when you received it
Be unused and unworn, where applicable
Include its original packaging, tags, labels, and accessories, if applicable
Be accompanied by valid order or purchase information

Certain products may have additional return requirements based on their nature or condition.

How to Request a Return

Please contact us at support@mayento.shop before returning your order. Include your order number and a brief explanation of the reason for your return.

After reviewing your request, we will provide return instructions if the item qualifies. Please do not send merchandise to the business address unless we specifically instruct you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

To help us review the issue, please provide your order information and clear photographs or other relevant details when appropriate. We will assess the situation and provide an appropriate resolution, which may include a replacement, refund, or other remedy.

Non-Returnable Items

Some products may not be eligible for return due to their nature or applicable restrictions. Depending on the product, exclusions may include:

Perishable or consumable products
Personalized or custom-made items
Products that cannot be returned for health, hygiene, or safety reasons after opening or use
Gift cards
Items specifically identified as non-returnable or final sale
Products that have been used, damaged, altered, or otherwise returned in an unsuitable condition

These exclusions do not affect any mandatory consumer rights provided by applicable law.

Return Shipping

Unless otherwise required by applicable law, return shipping arrangements and costs may depend on the reason for the return.

If an item is returned because it is defective, damaged, incorrect, or otherwise covered by an issue attributable to us, we will review the circumstances and determine the appropriate shipping solution.

For other eligible returns, the customer may be responsible for applicable return shipping costs.

Exchanges

If you would like to receive a different product, size, color, or variation, the standard process is generally to return the eligible item and place a new order after the return has been approved.

Availability of replacement products is not guaranteed.

Refunds

Once we receive and inspect an approved return, we will review the item and notify you regarding the status of your refund.

If approved, the refund will normally be issued to the original payment method used for the purchase. Please allow up to 10 business days for us to process an approved refund. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Original shipping charges, if any, may not be refundable unless required by applicable law or the refund is related to an error, defective product, or other circumstance for which we are responsible.

If your refund has been approved and you have not received it after a reasonable processing period, please contact us so we can help review the transaction.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or is shipped. Once an order has been processed or dispatched, cancellation may no longer be possible and the standard return procedure may apply.

Changes to This Policy

Mayento may update this Refund Policy when necessary to reflect changes in our products, services, business practices, or applicable legal requirements.

The latest version will be published on this page with the applicable revision date.